Cancellation & refund policy

You can cancel an order any time before it has been dispatched — just contact us with your order reference and we'll cancel it and refund any amount already paid.

Once an order has been dispatched, it can no longer be cancelled, but it is still covered by our 7-day return policy below.

Every laptop can be returned within 7 days of delivery if it isn't right for you — no questions asked. We arrange free pickup for returns within our serviceable areas.

To be eligible, the device should be in the same condition it was received, with all included accessories. Return requests can be raised from your account or by contacting our team.

Once a returned device is received and inspected (usually within 2 business days), we approve the refund and initiate it to your original payment method.

Refunds for online (Card / UPI) payments are processed through our payment partner and typically reflect in your account within 5–7 business days, depending on your bank. Cash-on-delivery orders are refunded via bank transfer or UPI.

Hardware faults are covered separately under our 12-month warranty (see the Warranty page). A warranty repair or replacement is handled as a claim, not a return, and does not require you to send the device back within the 7-day window.

For any cancellation, return, or refund question, reach us via the Contact page, WhatsApp, or phone. We aim to respond within one business day.